Grooming and matting policies
"Matting" refers to densely tangled clumps of fur in a pet's coat. If a coat is not properly and/or frequently brushed, loose and live hair become embedded in large masses. Sometimes "mats" can be combed out, but if left too long, it is impossible without seriously harming the animal.
Matts can form in both the outer coat as well as the deeper undercoat. Sometimes severe mats form in the undercoat and are unnoticeable because of a heavy outer coat. If left completely unattended, a pet's fur can become entirely matted to such an extent that the only recourse is to shave the entire coat.
Matting is especially prevalent in long-hair dogs during seasonal shedding if the excessive hairs are not removed. Regular and frequent grooming-especially brushing—is absolutely necessary to not only prevent mats, but to keep your pet's coat and skin healthy.
Severe matting can be extremely painful to your dog during brushing. Brushing only causes live hairs to be pulled out of the skin with excruciating pain, Even mild matting can cause your pet a great deal of pain.
Matting can cut off blood supply to extremities, and deny regular air circulation. Skin denied fresh air and stimulation from regular brushing becomes quite unhealthy. It can turn dark pink to red, and open sores are apt to form emitting foul odors. Even organic matter, like weeds and stickers, can become embedded in the skin. Matts have been known to contain stool of the pet and even fly larvae that further irritate the skin. Remember, sometimes these mats and their consequences can be completely hidden from view.
Matting can also allow for fleas, ticks, maggots and other parasites to go undetected on your dog. Mats are often painful for the dog. It is common for the skin to be raw and irritated underneath. Dogs with mats who are bathed will not dry properly and be prone to rotting skin.
The team at Bones & Bath Pet Care has determined that your dog is matted. Please understand that we want to help your dog the best we can without causing pain to the dog. This may include shaving with a close blade or shaving closer than you may have wanted for an added charge of $15 - $50. We will try our best to brush and detangle anything that we can without harm or pain to your pet for an added charge of $1 per minute. Understand, however that brushing may not be an option. Note that our efforts to bring your dog's coat to a healthy state may take longer than your normal groom time.
There is a good chance that your dog may have red or irritated skin after the removal of the mats and we will use either a medicated or oatmeal shampoo to help relieve any discomfort they may have. You may also need to treat any irritations until they heal.
You understand that the Bones & Bath Pet Care team has determined that your dog is matted. You also understand that hidden under those matts may be cuts, bruising, irritated skin, fleas, ticks, and other issues that are mat related. You agree to allow Bones & Bath Pet Care to do whatever is necessary for the well being of your pet.