Grooming and matting policies

 Bones & Bath Pet Care is to offer a stress free grooming experience for your loved pet. We pay special attention to older pets and pets with health issues. Your pet’s safety and comfort are our first priority. We will not perform any grooming procedure that causes pain or a level of stress that we think is excessive. This includes nail trimming in some situations. Senior pets will be groomed for cleanliness and comfort.
You the pet owner will advise us of any medical, physical, emotional issues, allergies, sensitivities or pre-existing conditions. These may include prior surgeries, hip or joint issues, seizures, warts, moles, ear infections or skin problems. Bones & Bath Pet Care requires your pet to have its current rabies vaccination for every pet being groomed. While Bones & Bath Pet Care heres to a stringent sanitation procedure for all vans and equipment, we also strongly advise that each pet be vaccinated against distemper, hepatitis, parainfluenza adenovirus type 2, parvovirus, corona, leptospirosis, and Bordetella prior to being groomed.  
Bones & Bath Pet Care or any third party has the right to refuse grooming any animal that may be a threat to itself or any person. If we are not able to take a cat out of its carrier or get a muzzle on a dog that may bite, then we may have to refuse it for its own protection and ours. The pet may get away or get injured if it is undergoing a great amount of stress. The animal owner will be held responsible for any bites that may require medical treatment and for any property damage caused by their pet. All bites will be reported to the local authorities as required by law. Bones & Bath Pet Care or any third party does not use any type of tranquilizers on any pet. We will never force a pet to endure a grooming step that the pet thinks is too frightening. If we arrive at your property and your pet cannot be groomed for any reason a minimum $30.00  fee will apply.
We use natural shampoo solutions to treat your pet for fleas and ticks. It is very rare, but some animals are sensitive to these shampoos and may experience an allergic or other reaction that could be serious. If we notice any problems with the animal, you will be notified immediately. $30 Flea/Tick contamination fee will apply
If your pet cannot be humanly de-matted, we may ask permission to clip the hair short and start over ( shave). We would always ask for your permission first. Please keep in mind that a matted coat can cause numerous health concerns including itching, irritation, and skin infections. Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles and skin folds trapped and hidden in the mats and Bones & Baths Pet Care or any third party will not be financially responsible for these types of injuries. Shaving a pet often exposes pre-existing skin conditions. If an animal is badly matted, you may find sores and tender skin under those mats. Many times the skin is so sore that the clippers may cut the skin, especially while taking mats off of a cat that has very thin skin. There is no way to avoid this, however slow or careful we are and we are clipping live animals that move and may be feeling pain associated with the mats. Heavy matting can also trap moisture near the pet’s skin allowing fungus or bacteria to grow causing skin irritations that exist prior to the grooming process. Bones & Baths Pet Care or any third party is not responsible for any pre-existing conditions due to a matted coat. If you would like to reschedule your grooming appointment to allow time to brush or 
comb out the excess matting, a $30 fee will apply. 
Pet owners with significantly matted coats will pay an additional $15-$50 fee will sign they understand risk of injury during removal of mats and shaving. Dematting  is a $1 a minute  to remove / brush out  any mats and Bones & Baths Pet Care  or any third party will not pay veterinary bills associated with removal of mats. The best defense is prevention, by scheduling regular grooming appointments every 4 to 6 weeks.
5. Skin Eyes and Ears: 
Bones & Baths Pet Care or any third party cannot be held liable for skin, eye or ear irritations that can occur due to 
shampoo sensitivity or underlying/emerging conditions. Our shampoos are professional grade high quality PH Balanced, environmentally friendly, non-toxic, and hypo-allergenic. Eyes: Despite using care while trimming hair around the eyes, eye irritation can occur if a hair particle enters the eye, pets may scratch at their eyes with their feet and create further irritation. We cannot be responsible for this type of self-inflicted injury. Ears: We almost never pluck ear hair from ears unless is requested. We clean ears with professional pet ear cleaner. This can reveal underlying ear infections, we cannot be responsible for existing or emerging health issues.
Pricing varies according to each pet and is determined by breed, size, style and the condition of your pet. Prior to your 
appointment, we will confirm the treatment and the price with you. Additional charges apply for other services that may be required in order to conduct the groom which may include but not be limited to: de-matting, de-shedding, scissoring, clipping, excessive coat and flea treatments due to the additional time and materials it takes to safely complete 
such services.
We require 24 hours notice to change or cancel an appointment. We will contact you by phone, voicemail or email to remind you of your appointment. Failure to call 24 hours in advance may result in a charge of $30.00 that must be paid prior to your next grooming appointment. Giving advance notice gives us the opportunity to fill your grooming 
appointment and enables us to rearrange our schedule. 
Bones & baths pet care would like to use your pet's pictures to post on our social medias (Facebook and Instagram). If you would like to opt out of this option, please let us know.
( double-coated pets)
The treatment includes FURminator loose undercoat removal, a natural shed-reducing shampoo and treatment with omega 3 & 6 fatty acids with chamomile and aloe Vera to help reduce excessive shedding followed by another thorough FURminator brush-out over 60 minutes long with proper brushing according to coat and aloe hydrating treatment mist for additional charge $10 - $40 fee will apply depends on condition of pet, size and breed. 
If you are unhappy with anything related to your pets grooming experience or groom you must notify us within 2 days. We will do what we can do to remedy the situation. However, if it turns out that there was some miscommunication we will take notes so that we can make you even happier next time. 
When rendering the services of grooming here at Bones & Baths pet care, it is agreed that you have read and understood the foregoing cautions, printed above, and you realize that pet grooming may cause injury or allergic or other reaction to your pet(s), but you desire to have Bones & Baths Pet Care or any third party perform the grooming. Therefore, you consent to and authorize the grooming of your pet(s) and release Bones & Baths Pet Care and its employees, franchisees or other representatives, from any responsibility or liability arising out of the performance of those services. 
If you would like a copy of this release for your records, please ask. 




"Matting" refers to densely tangled clumps of fur in a pet's coat. If a coat is not properly and/or frequently brushed, loose and live hair become embedded in large masses. Sometimes "mats" can be combed out, but if left too long, it is impossible without seriously harming the animal. 

Matts can form in both the outer coat as well as the deeper undercoat. Sometimes severe mats form in the undercoat and are unnoticeable because of a heavy outer coat. If left completely unattended, a pet's fur can become entirely matted to such an extent that the only recourse is to shave the entire coat. 


Matting is especially prevalent in long-hair dogs during seasonal shedding if the excessive hairs are not removed. Regular and frequent grooming-especially brushing—is absolutely necessary to not only prevent mats, but to keep your pet's coat and skin healthy. 


Severe matting can be extremely painful to your dog during brushing. Brushing only causes live hairs to be pulled out of the skin with excruciating pain, Even mild matting can cause your pet a great deal of pain. 

Matting can cut off blood supply to extremities, and deny regular air circulation. Skin denied fresh air and stimulation from regular brushing becomes quite unhealthy. It can turn dark pink to red, and open sores are apt to form emitting foul odors. Even organic matter, like weeds and stickers, can become embedded in the skin. Matts have been known to contain stool of the pet and even fly larvae that further irritate the skin. Remember, sometimes these mats and their consequences can be completely hidden from view. 

Matting can also allow for fleas, ticks, maggots and other parasites to go undetected on your dog. Mats are often painful for the dog. It is common for the skin to be raw and irritated underneath. Dogs with mats who are bathed will not dry properly and be prone to rotting skin. 

The team at Bones & Bath Pet Care has determined that your dog is matted. Please understand that we want to help your dog the best we can without causing pain to the dog. This may include shaving with a close blade or shaving closer than you may have wanted for an added charge of $15 - $50. We will try our best to brush and detangle anything that we can without harm or pain to your pet for an added charge of $1 per minute. Understand, however that brushing may not be an option. Note that our efforts to bring your dog's coat to a healthy state may take longer than your normal groom time. 

There is a good chance that your dog may have red or irritated skin after the removal of the mats and we will use either a medicated or oatmeal shampoo to help relieve any discomfort they may have. You may also need to treat any irritations until they heal. 

You understand that the Bones & Bath Pet Care team has determined that your dog is matted. You also understand that hidden under those matts may be cuts, bruising, irritated skin, fleas, ticks, and other issues that are mat related. You agree to allow Bones & Bath Pet Care  to do whatever is necessary for the well being of your pet.